Because our items ship directly from specialized distribution centers, we cannot accept returns for buyer’s remorse, incorrect sizing, or change of preference. Please carefully review all dimensions, material specifications, and colorways prior to placing your order.

While we maintain high volumes of inventory across our logistics facilities, stock levels fluctuate based on demand and items may on rare occasions be out of stock even if shown as in stock. If this occurs, we will notify you immediately to offer the choice to wait for the item to be custom handcrafted (with an estimated lead time of 8 to 16 weeks), receive a full refund, or select a similar in-stock alternative. Please note that all bespoke and custom orders are always subject to an 8 to 16 week lead time, and in the event of unforeseen shipping delays or logistical conflicts, delivery may take up to the full 16 weeks. If you have any questions regarding stock or lead times, please feel free to reach out via our contact page, and our customer support team will get back to you within 2 business days.

Because every piece is crafted with care for your home, Leather & Down operates under a strict final sale policy. We do not offer change-of-mind returns, exchanges, cancellations, or trial periods once an order has been processed, production has begun, or the item has been delivered. Once processing or artisan handcrafting commences, significant time, labor, and materials are dedicated to completing your order. Additionally, because our furniture arrives largely pre-assembled (requiring only simple leg attachment), storing returned items occupies substantial warehouse space needed for our evolving stock rotation, making change-of-mind returns unfeasible. All sales are final.

However, we will accept a 30-day return window if the item arrives damaged or with verifiable manufacturing defects. Returns, replacement parts, professional repairs, or refunds are fully supported in the event that your item arrives with transit damage, clear manufacturing defects, missing components, or verified pest infestation as outlined below, provided the claim is reported within this timeframe with required photo documentation.

Afterpay Purchases and Financing Agreements

If you completed your purchase using our financing partner Afterpay, please note that your separate financial agreement with Afterpay remains in force regardless of return eligibility. If an item is approved for return under our 30-day damage or defect policy, the refund will be processed directly to your Afterpay account, which cancels future scheduled payments and refunds any completed installments back to your payment card. All Afterpay returns follow the exact same claims process, photo evidence requirements, and review timelines outlined in these terms. 

To help us assist you quickly, please notify our customer support team in writing as soon as you notice an issue. Please note that business days exclude weekends and official US public holidays.

• Transit Damage and Claims: Please report transit damage within a 14 day photo evidence window following delivery.
• Manufacturing Defects: Please report manufacturing defects within a 14 day photo evidence window following delivery.
• Missing Parts or Hardware: Please report missing components within 2 business days of delivery so we can dispatch replacements immediately.
• Lost Packages in Transit: Please notify us within 5 days of receiving your shipping confirmation if your tracking details show no movement.
• Pest Infestation Coverage: You are fully covered for 90 calendar days following delivery.

Required Claim Evidence

Submitting your claim is simple. Please provide your order number, product code, a brief description of the issue, and clear photo or video evidence.

For damage or defect claims within your 14 day photo evidence window, please share photos showing the item alongside the outer shipping packaging and labels before assembly. Items must remain in their original condition and packaging. Assembling or altering an item before claim review voids return eligibility.

To submit a claim or get in touch with our support team, please visit our contact page.

Our team will review your details within 2 to 5 business days. Once verified, we will arrange one of the following solutions for you:

• Free Replacement Parts: Sent promptly to replace any missing or minor hardware components.
• Professional Repair or Allowance: Arranged with your agreement to restore minor issues perfectly while you keep your piece.
• Full Replacement or Refund: If an item cannot be repaired, we will organize free pickup from your original address and issue a full replacement or complete refund.

Refunds are returned to your original payment method within 14 business days of claim approval or returned item inspection.

Original Delivery Address Requirement

Pickups for approved returns take place strictly at the original delivery address listed on your order. Relocating the furniture to a new address voids return options. Unauthorized returns without a return authorization number cannot be accepted.

Our furniture is handcrafted using genuine solid wood and premium full grain leathers. Organic variations are beautiful indicators of authentic craftsmanship rather than defects.

Expected organic variations include:

• Natural shifts in wood grain, figure, spalting, and organic color tones.
• Authentic wood character such as small filled knots or micro fill lines.
• Slight dimensional allowances and micro gaps that allow real wood to expand and contract naturally.
• Hand carved details and subtle upholstery texture or shade variations between production batches.
• Slight color variations caused by natural lighting or digital screen displays.

On rare occasions during transit, natural wood pieces may experience temporary surface condensation. These natural transit occurrences fall under our transit damage protocol and can be easily resolved with gentle drying and care.

Submitting your claim is simple. Please provide your order number, product code, accurate details of the damage, clear photos of the damage caused, and a brief description of the issue.

For damage or defect claims within your 14 day photo evidence window, please share photos showing the item alongside the outer shipping packaging and labels before assembly. Items must remain in their original condition and packaging. Assembling or altering an item before claim review voids return eligibility.

To submit a pest infestation claim, please reach out directly through our contact page.

Custom finishes, bespoke dimensions, and made to order furniture enter handcrafted production shortly after order placement. Once processing or artisan production begins, custom orders cannot be modified, canceled, or returned, except in cases of verified transit damage or manufacturing defect.

Standard in stock orders may be canceled for a full refund before warehouse processing begins. Once processing or artisan production has started, orders become non cancellable and final sale terms apply.

For backordered items, you may cancel for a full refund at any time prior to shipment.

Parcel Deliveries: Smaller items ship via parcel couriers (FedEx, UPS) directly to your doorstep without an appointment.

Freight / Large Items: Heavy or oversized pieces ship via Less-Than-Truckload (LTL) freight. The carrier will contact you in advance to schedule a delivery appointment.

Threshold / Curbside Delivery Only: Standard freight delivery is strictly to the first dry, exterior ground-level entry point of the property (e.g., porch, driveway, or garage). Delivery agents do not enter homes, carry items upstairs, unbox, or assemble furniture. An adult signature (18+) is required upon receipt.

Dimensions & Fit: Customers are strictly responsible for measuring doorways, hallways, stairwells, and clearance paths prior to ordering. Inability to fit an item into a building does not constitute transit damage or grounds for order refusal.

Missed Deliveries & Storage: If an agreed freight delivery appointment is missed, the carrier assesses a direct redelivery fee. Leather & Down will email you the carrier invoice, which must be paid prior to rescheduling. If you cannot be reached or fail to accept delivery within fifteen (15) calendar days, the shipment will be deemed abandoned by the carrier and returned to the warehouse. Actual outbound shipping, return freight, and carrier storage charges will be deducted from your account.

To keep your solid wood furniture in optimal condition, maintain indoor humidity between 35 and 55 percent, keep pieces clear of direct heating vents or fireplaces, ensure space for airflow against walls, and apply natural beeswax polish twice a year.

For complete maintenance guidelines and detailed care instructions, please visit our aftercare page.

We always do everything possible to deliver your furniture safely and as quickly as possible. However, rare global events, such as regional conflicts, shipping lane diversions, port congestion, or major supply chain disruptions can cause unexpected freight delays that are outside of our control.

If an unexpected situation arises, we will monitor your shipment closely and email you with clear, honest updates.

Our 16-Week Review Policy

We understand that long waits can test your patience, and we want to take care of you. If global shipping disruptions push your back order/bespoke delivery past 16 weeks from your order date, our team will review your order to make things right:

• Wait with a Courtesy Partial Refund: If you are happy to keep your order in place, we can review your purchase for a partial refund or discount to thank you for your patience while we expedite delivery the moment transit routes clear.
• Switch to an In-Stock Piece: You can redirect 100% of your order value toward any piece currently available in our warehouse. If there is a price difference, we will simply refund or invoice the balance so your new furniture arrives right away.

All prices are listed in US Dollars. We accept major payment cards as well as interest free installment options through Afterpay. Payments are collected at checkout upon order placement.

For more details on installment plans and eligibility, visit our Finance page.

To the fullest extent permitted by law, Leather & Down is not liable for indirect or consequential damages arising from product use or care. Our maximum liability for any claim shall not exceed the actual purchase price paid for the item.

If you have any questions about these terms, product details, or your order, please reach out through our Contact Page.

Any disputes, controversy, or claims arising out of or relating to your purchases, website usage, or these terms will be resolved through final and binding individual arbitration rather than in court. By agreeing to these terms, you explicitly waive any right to participate in a class action lawsuit or class wide arbitration proceedings.

All website content, photography, graphics, product descriptions, artisan imagery, logos, and digital materials are the exclusive intellectual property of Leather and Down. This content is fully protected by United States and international copyright, trademark, and intellectual property laws. Unauthorized copying, reproduction, or redistribution of any material is strictly prohibited.

All products and website services are provided on an as is and as available basis with no warranty of any kind, whether express or implied with no warranty of any kind, whether express or implied. The total monetary liability of Leather and Down for any claim, loss, or damage shall not exceed the actual purchase price paid by the customer for the specific item in question.

Leather and Down is committed to ensuring digital accessibility for people with disabilities in accordance with ADA guidelines and Web Content Accessibility Guidelines. If you experience any difficulty accessing any part of our website or require assistance, please contact our customer care team and we will gladly assist you.

If you need help or have feedback regarding accessibility, please contact us.

Leather & Down reserves the right to update, modify, or replace any part of these terms and conditions at any time by publishing updates or changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to the website or services following the posting of any changes constitutes acceptance of those modifications.